Acceptance of Terms
These Terms & Conditions govern your use of FlyDesk24.com and the travel services offered by FlyDesk24 (“FlyDesk24”, “we”, “us” or “our”). By using our website or booking through our consultants, you agree to these terms. If you do not agree, please do not use our services.
About FlyDesk24
FlyDesk24 is an independent travel agency. We act as an intermediary between you and travel suppliers such as airlines.
Eligibility
You must be at least 18 years old and legally able to enter into a contract to make a booking with FlyDesk24. You confirm that all information you provide is accurate and that you are authorised to book for every traveller named.
Bookings & Confirmation
- A booking is confirmed only after full payment is received and an e-ticket or confirmation number is issued.
- Please check all names, dates and routes carefully. Names must match your passport or government ID.
- Fares and availability are controlled by the carrier and are not guaranteed until the ticket is issued.
Fares, Taxes & Service Fees
Fares include applicable taxes and carrier charges unless stated otherwise. FlyDesk24 may charge a service fee for bookings, changes and cancellations; any fee is explained before you confirm. Service fees are generally non-refundable.
Payments
Payments are processed securely through our payment partners. By providing payment details, you confirm you are authorised to use the payment method. Charges may appear as one or more separate transactions from FlyDesk24 and/or the carrier.
Changes & Cancellations
- All changes and cancellations are subject to the carrier’s fare rules.
- Carriers may charge change or cancellation penalties in addition to any fare difference.
- FlyDesk24 may charge a service fee to process a change or cancellation.
- Some fares are fully non-refundable and non-changeable.
Refunds
Refunds, where allowed, are processed according to the carrier’s policy and timelines. FlyDesk24 will pass on eligible refunds once they are received from the carrier. Service fees are not refundable unless required by law.
Travel Documents
You are responsible for holding valid passports, visas, health certificates and any other documents required for your journey. FlyDesk24 is not responsible if travel is refused due to missing or invalid documents.
Schedule Changes & Disruptions
Carriers may change schedules, routes or cancel flights. FlyDesk24 will make reasonable efforts to inform you and help with alternatives, but we are not responsible for carrier decisions, delays or disruptions.
Limitation of Liability
FlyDesk24 acts only as an agent for travel suppliers. To the extent permitted by law, FlyDesk24 is not liable for any loss, injury, delay or damage caused by a supplier, events beyond our control, or information supplied by third parties. Our total liability is limited to the service fee you paid to FlyDesk24.
Use of Our Website
You agree not to misuse FlyDesk24.com, including attempting unauthorised access, submitting false information or using automated tools to collect content. All website content, design and branding belong to FlyDesk24.
Privacy
Your use of our services is also governed by the FlyDesk24 Privacy Policy, which explains how we collect and use your information.
Changes to These Terms
FlyDesk24 may update these Terms & Conditions at any time. The version posted on this page on the date of your booking will apply.
Contact Us
If you have any questions about this page or how we handle your information, please contact FlyDesk24: