Introduction
FlyDesk24 (“FlyDesk24”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit FlyDesk24.com or speak with our travel consultants, how we use it, who we share it with and the choices you have.
By using FlyDesk24.com or our phone services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.
Information We Collect
We collect only the information needed to help you plan and manage your travel:
- Contact details — name, phone number and email address.
- Travel details — passenger names, dates of birth, travel dates, destinations and special requests.
- Payment details — billing information processed securely by our payment partners at the time of booking.
- Travel documents — passport or ID details where required by the carrier or destination.
- Technical data — IP address, browser type, device information and pages visited on FlyDesk24.com.
How We Use Your Information
FlyDesk24 uses your information to:
- Search, book and manage flights and related travel services on your behalf.
- Send booking confirmations, e-tickets, itinerary updates and service messages.
- Respond to your calls and support requests.
- Process payments, refunds and prevent fraud.
- Improve our website, services and customer experience.
- Meet legal, tax and regulatory obligations.
Sharing Your Information
We share information only when necessary to deliver your travel services or when required by law:
- Travel suppliers — airlines and other providers who need your details to issue and operate your booking.
- Service providers — payment processors, IT, hosting and communication partners who work on our behalf.
- Legal authorities — where required by law, regulation or to protect the rights and safety of FlyDesk24, our customers or others.
Travel suppliers handle your information under their own privacy policies.
Cookies & Tracking
FlyDesk24.com uses cookies and similar technologies to keep the website working, understand how visitors use it and measure the performance of our advertising. You can control or delete cookies through your browser settings; some parts of the website may not work properly if cookies are disabled.
Phone Calls
Calls with FlyDesk24 may be recorded or monitored for quality, training and dispute-resolution purposes. Information you share on a call is handled under this Privacy Policy.
Data Security
We use reasonable technical and organisational measures — such as encrypted connections and restricted access — to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
FlyDesk24 keeps your information only as long as needed to provide our services, resolve disputes and meet legal, accounting and reporting requirements. When it is no longer needed, it is securely deleted or anonymised.
Your Rights & Choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of your information, subject to legal requirements.
- Opt out of marketing messages at any time.
To make a request, please contact FlyDesk24 using the details below.
Children’s Privacy
FlyDesk24.com is not directed at children under 13, and we do not knowingly collect their information directly. Details of minors travelling are collected only from a parent or guardian as part of a booking.
Third-Party Websites
Our website may contain links to other websites. FlyDesk24 is not responsible for the content or privacy practices of those websites, and we encourage you to review their policies.
Changes to This Policy
FlyDesk24 may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date shown above.
Contact Us
If you have any questions about this page or how we handle your information, please contact FlyDesk24: